Shipping policy

moth-doll.com is committed to excellence and complete satisfaction of our customers.

Rest assured, we do our best to deliver your order as soon as possible and will track your order until delivery. Please be aware of any holidays that may affect delivery times.

Delivery
All “ready to ship” products are processed and shipped within 1-2 business days.

All orders for our products are processed and shipped within 10-15 business days, see each product card for details. Orders are not shipped or delivered on weekends or holidays. Shipping may be delayed for a few days if there are a large number of orders. Please allow extra days for shipping. If the shipment of your order is significantly delayed, we will contact you via email.

Wrong address disclaimer
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

Undeliverable orders
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

Lost/stolen packages
moth-doll.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

Return request days
We allow you to return its item (s) within a period of 60 days. Kindly be advised that the item (s) should be returned unopened and unused.

Out of stock item process
At moth-doll.com, we offer the following options if an item is out of stock. You can place an order for an out-of-stock item, and it will be shipped to you after the manufacturing period specified in the product listing.

Import duty and taxes
When dealing with moth-doll.com you have the following options when it comes to taxes as well as import duties: You will be required to settle the requisite fees when the items are arriving in the destination country.

Acceptance
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

Contact information
In the event you have any questions or comments please reach us via the following contacts: [email protected].

Return policy

Returns
Due to the pandemic, we are extending our return policy from 30 days to 60 days.

If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. and send your item and send your item to the agreed address.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, send us an email at [email protected]. and send your item and send your item to the agreed address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.